Frequently Asked Questions
Everything you need to know about getting the world's best ice cream delivered to your door.
How do you ship ice cream without it melting?
We pack our ice cream in insulated shipping containers with enough dry ice to keep your pints frozen solid well into the evening of your delivery date. Please do not touch the dry ice with bare hands.
Where do you ship?
We ship to all 50 states, including Alaska and Hawaii. Shipping rates and delivery times vary based on the destination and the shipping method selected at checkout.
Can I return my ice cream if I change my mind?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives melted or damaged, please contact us within 48 hours for a replacement or refund.
Do you offer dairy-free or vegan options?
Yes! We have a dedicated line of dairy-free frozen desserts made with high-quality ingredients like coconut cream to ensure the same creamy texture as our traditional pints.
How should I store my ice cream once it arrives?
For the best experience, remove the pints from the shipping box immediately and place them in the coldest part of your freezer (usually the back). Avoid storing them in the freezer door.
Are your products nut-free or gluten-free?
While we offer many flavors made without nuts or gluten, all of our ice cream is produced in a facility that handles tree nuts, peanuts, wheat, and eggs. Please check individual flavor pages for specific allergen information.