Returns & Exchanges
Due to the perishable nature of our frozen products, we cannot accept physical returns; however, we offer a Frozen Delivery Guarantee to ensure your ice cream arrives in perfect condition.
Inspect Your Shipment
Upon arrival, please check your package immediately to ensure your ice cream is still frozen solid and that all flavors are correct.
Document Any Issues
If your order arrived melted or damaged, take clear photos of the packaging and the product condition to assist with your claim.
Contact Customer Support
Email our team at contact@jenis.com within 48 hours of delivery with your order number and any supporting photos of the issue.
Receive Resolution
Once reviewed, we will issue a full refund or ship a replacement order at no additional cost to you as part of our Splendid guarantee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing